Appendix H - Executor SLA Mapping Templates

Both instruments feed directly into the authority grant record (Appendix D) and the ownership register. The tier assigned in this appendix is the tier recorded in the authority grant record. The SLA register in this appendix is the operational version of the ownership register's loop governance columns.

Part 1 — Consequence Tier Reference

Quick reference summary of the three tiers. Use this alongside the assignment worksheet and record the assigned tier in the authority grant record.

Tier	Level	SLA	Cadence	Standby	SLA breach
T1 — Critical	≤ 4 hours	On-call continuous	Named backup + escalation chain in authority grant	Immediate escalation to CTO. Logged in Appx F same day.
T2 — Significant	≤ 48 hours	Weekly + direct notify on breach	Responsive within 1 business day. No continuous on-call.	Escalation to governance lead within 24 hrs. Logged in Appx F.
T3 — Standard	≤ 7 days	Weekly monitoring session	None. Reviews at scheduled weekly session.	Flagged at monthly governance session. Logged in Appx F.

Part 2 — Tier Assignment Worksheet

Complete for each executor at ACG review. Answer all four consequence questions. The tier is determined by the most severe answer across all four questions — if any answer matches Tier 1, the executor is Tier 1. If the highest answer is Tier 2, the executor is Tier 2.

EXECUTOR BEING ASSESSED

Executor name	[Name and version]
Executor type	Automation / AI agent / Vendor execution dependency
Execution mode	Human-assisted / System-led / Fully automated
ACG review ref.	[Reference number]

FOUR CONSEQUENCE QUESTIONS — ANSWER EACH, CIRCLE THE TIER THAT MATCHES

CONSEQUENCE QUESTION	T1 — Critical	T2 — Significant	T3 — Standard
Q1 — Impact scope Who is affected when this executor makes an incorrect decision?	External customers, regulators, or third parties at scale. Incorrect decision cannot be reversed before harm.	Business operations or customers at meaningful volume. Impact delayed or reversible within hours to days.	Internal operations or low-volume processes. Impact contained and easily reversed.
Q2 — Decision volume How many consequential decisions does this executor make per day?	Hundreds to millions. Volume means errors compound before detection.	Tens to hundreds. Volume is meaningful but allows detection before widespread harm.	Single-digit to tens. Low volume — individual errors identifiable quickly.
Q3 — Reversibility If this executor produces an incorrect output, how quickly can it be corrected?	Cannot be reversed or correction is complex, costly, or requires external parties (regulators, customers).	Correctable within hours to days with internal action. Some cost or effort involved.	Easily corrected. Internal action only. Low cost. No external parties.
Q4 — Regulatory or reputational exposure Does an error from this executor create regulatory, legal, or significant reputational risk?	Yes — direct regulatory obligation, legal liability, or material reputational consequence.	Possible indirect exposure. Governance failure could escalate to regulatory or reputational issue.	No regulatory or reputational exposure. Operational inconvenience only.

TIER DETERMINATION AND SLA COMMITMENT

Assigned tier	T1 / T2 / T3 — determined by most severe answer above
Signal-to-decision SLA	T1: ≤ 4 hours | T2: ≤ 48 hours | T3: ≤ 7 days
Loop type	T1: Automated + blended (on-call) | T2: Blended | T3: Blended or automated + blended review
Governance owner	[Named person — must confirm SLA commitment in writing]
Backup owner (T1 only)	[Named person — required for T1. Leave blank for T2/T3]
Escalation chain (T1 only)	[Documented path: governance owner → backup → CTO — required for T1]
Standby structure confirmed	Yes / No — if No, tier assignment cannot proceed
Rationale	[Brief statement of why this tier was assigned, referencing the Q1–Q4 answers]

Part 3 — Executor SLA Register

The organizational inventory of all executors with their tier, SLA, loop type, named interpreter, and current review status. Maintained by the ACG. Reviewed at every quarterly governance session. Any executor whose last review date exceeds its tier SLA is flagged Red — the governance owner is assigned a correction deadline in-session.

Executor name	Mode	Loop type	Tier	SLA	Gov. owner	Interpreter	Last review	Status
[Executor 1 — name and version]	[ ]	[ ]	[ ]	[ ]	[ ]	[ ]	[ ]	[ ]
[Executor 2]	[ ]	[ ]	[ ]	[ ]	[ ]	[ ]	[ ]	[ ]
[Executor 3]	[ ]	[ ]	[ ]	[ ]	[ ]	[ ]	[ ]	[ ]
[Executor 4]	[ ]	[ ]	[ ]	[ ]	[ ]	[ ]	[ ]	[ ]
[Executor 5]	[ ]	[ ]	[ ]	[ ]	[ ]	[ ]	[ ]	[ ]